Terms & Conditions

These Terms govern your use of thelaceyandco.com (the "Site") and any services provided by Lacey & Co. Consulting ("we", "us"). By using the Site or engaging us for services, you agree to these Terms.

Use of the Site

The Site is provided for informational purposes. You may browse and share it for personal, non-commercial use. You may not copy, scrape, or republish content from the Site without written permission.

Services

We offer two services: The Operations Reset, a one-time, done-for-you ClickUp and backend systems build delivered in four weeks, and The Operations Care Plan, an ongoing monthly retainer. The scope, timeline, and price of each engagement are described on the Site and confirmed in your engagement documents.

Payment

• The Operations Reset is $4,000 USD, paid in full or via the offered split-pay plan.
• The Operations Care Plan is $1,500 USD per month, billed monthly in advance.
• All payments are processed by Stripe. Invoices are due on receipt unless stated otherwise.
• Late or failed payments may pause active work until the balance is resolved.

Fit guarantee & refunds

The Operations Reset includes a fit guarantee. If the kickoff call shows the Reset isn't the right fit for your business, you'll receive a full refund — provided you showed up to the call on time and completed your intake form beforehand. No-shows and incomplete intakes aren't eligible. Once build work begins after kickoff, payments are non-refundable.

Cancellation

You can cancel the Care Plan at any time with 30 days' written notice; the final month is billed normally and work continues through that period.

Client responsibilities

To deliver on time we need timely access to your tools, complete responses to intake questions, and decision-making from one designated point of contact. Delays caused by missing access or responses may extend the timeline.

Ownership

Once your engagement is paid in full, you own the configurations, SOPs, and documentation built for your business. We retain ownership of our underlying frameworks, templates, and know-how, and may reuse them with other clients.

Confidentiality

We treat the business information you share with us as confidential and only use it to deliver services to you.

Disclaimer & liability

The Site and our services are provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, our total liability for any claim related to an engagement is limited to the fees you paid us for that engagement in the three months before the claim arose. We are not liable for indirect, incidental, or consequential damages.

Governing law

These Terms are governed by the laws of the State of Alabama, USA, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Alabama.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above will reflect the most recent revision. Continued use of the Site after a change means you accept the updated Terms.

Contact

Questions about these Terms? Email hello@thelaceyandco.com.